Refund Policy

Last updated: [Insert Date]

1. Introduction

At Bolingo English Academy Ltd. (“Bolingo”, “we”, “our”), we are committed to providing high-quality English-learning courses and resources. This Refund Policy explains when you may be eligible for a refund and how refund requests are handled.

2. General Principles

  • All refunds are subject to the terms outlined below.
  • Refunds, where granted, will be processed back to the original payment method.
  • Processing times may vary depending on your payment provider (typically 5–10 business days).

3. Eligibility for Refunds

a. Digital Courses (Self-Paced / Downloadable Content)
  • Refunds are not available once you have accessed, downloaded, or started a course, unless required by law.
  • If you purchase a course by mistake and have not accessed it, you may request a refund within 7 days of purchase.
b. Live Classes, Tutoring, and Group Sessions
  • Full refunds are available if you cancel at least 48 hours before the scheduled session.
  • No refunds are available for cancellations made less than 48 hours before the session, or for non-attendance.
c. Subscription Plans
  • Subscriptions may be cancelled at any time.
  • If you cancel, your access will continue until the end of the billing period.
  • Refunds are not issued for partially used subscription periods.
d. Technical Issues
  • If you are unable to access a course due to a verified technical issue on our side, and we cannot resolve it within a reasonable time, you may be eligible for a full or partial refund.

4. Exemptions

Refunds will not be granted for:

  • Change of mind after accessing course materials.
  • Failure to achieve specific learning outcomes, exam results, or employment opportunities (we do not guarantee outcomes).
  • Situations where access was denied due to violation of our Terms of Use.

5. How to Request a Refund

To request a refund, please contact us at:

📧 [email protected]

Include:

  • Your full name
  • Email used for the purchase
  • Course(s) or subscription purchased
  • Proof of purchase (receipt or transaction ID)
  • Reason for your request

We will review your request and respond within 10 business days.

6. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under applicable UK or EU law (for example, rights under the UK Consumer Rights Act 2015 or the EU Consumer Rights Directive where applicable).

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

8. Contact Us

If you have questions regarding this Refund Policy, please contact:

Bolingo English Academy Ltd.
London, England
📧 [email protected]